Capture and view USB traces with Microsoft Message Analyzer. 2 minutes to read. Contributors.
In this article Summary. Microsoft Message Analyzer installation and setup. Capture and view live USB traces You can use Microsoft Message Analyzer (MMA) to capture and view live USB traces, or view an existing trace. Instead of capturing traces by using the command line tool, logman, and then parsing them in Netmon 3.4, you can perform all those tasks from a single GUI.
Install and launch Microsoft Message Analyzer. and install the tool by following Install Instructions on the download page.
After downloading, follow the install prompts and select Update items. After installation completes, the tool launches and the start page is shown. Set up a trace session and capture USB events This video demonstrates how to set up Microsoft Message Analyzer for USB traces by adding specific columns. It also shows how to capture a live trace by starting and stopping a session. Note Under Device, choose between USB 2 or USB 3 tracing scenarios. Note that USB 3 tracing is only available on Windows 8 and later versions.
Make your selection based on the host controller to which the device is connected, not the speed of the device. For example if you have a high speed device connected to an xHCI controller, choose the USB 3 trace scenario.
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(Santa Clara/San Jose, CA). (Dulles/Sterling, VA). (Manchester, NH) strange driver install problem. I have been toiling for the last few months (learning and) porting my WDM driver over to WDF and have finally gotten (most) everything to work on my VirtualPC (which BTW, makes developing a driver SOOOO much easier.
Reboot on the VPC is 20 times faster than on my physical test machine). I'm now trying to test on a physical machine (a Dell laptop) and am having problems.
There are two separate issues (please provide feedback if you think I should have started two threads): 1) When starting my driver CreateService succeeds, but StartService fails and GetLastError returns ERRORFILENOTFOUND. 2) If the driver fails to load, my cleanup code kicks in and a) calls DeleteService, then in a loop calls OpenService, QueryServiceStatus, and CloseHandle until the service is completely shut down. The bug I'm finding, though, is that OpenService succeeds, QueryServiceStatus succeeds, and the CloseHandle crashes.
The (obvious??) conclusion is that the asynchronous DeleteService call finally succeeded in deleting the service and made the handle invalid, but I'm surprised that it isn't refcounted (I'm closing the handle that OpenService just gave to me). If you only have time to lend your thoughts to one of the problems, #1 is the more important one.:) Thanks, -Jeremy. I figured out the crashing problem- I was calling CloseHandle instead of CloseServiceHandle. #1 is still an open issue, though. If anybody can tell me why StartService is returning ERRORFILENOTFOUND, I would be very appreciative.
Thanks, -Jeremy Jeremy Chaney wrote: I have been toiling for the last few months (learning and) porting my WDM driver over to WDF and have finally gotten (most) everything to work on my VirtualPC (which BTW, makes developing a driver SOOOO much easier. Reboot on the VPC is 20 times faster than on my physical test machine). I'm now trying to test on a physical machine (a Dell laptop) and am having problems. There are two separate issues (please provide feedback if you think I should have started two threads): 1) When starting my driver CreateService succeeds, but StartService fails and GetLastError returns ERRORFILENOTFOUND. I'm not sure, but in your call to CreateService, did you make sure you followed the guidelines in MSDN for specifying the service binary? That might be one thing to check for.
LpBinaryPathName in Pointer to a null-terminated string that contains the fully qualified path to the service binary file. If the path contains a space, it must be quoted so that it is correctly interpreted. For example, 'd: my share myservice.exe' should be specified as ' 'd: my share myservice.exe '. The path can also include arguments for an auto-start service. For example, 'd: myshare myservice.exe arg1 arg2'. These arguments are passed to the service entry point (typically the main function). If you specify a path on another computer, the share must be accessible by the computer account of the local computer because this is the security context used in the remote call.
However, this requirement allows any potential vulnerabilities in the remote computer to affect the local computer. Therefore, it is best to use a local file. 'Jeremy Chaney' wrote in message news:82289@ntdev. I figured out the crashing problem- I was calling CloseHandle instead of CloseServiceHandle. #1 is still an open issue, though.
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If anybody can tell me why StartService is returning ERRORFILENOTFOUND, I would be very appreciative. Thanks-Jeremy. I am using a local file and the path ('C: Windows System32 Drivers mydriver.sys') does not use spaces (backslashes are appropriately escaped). Also, the identical code loading from the same location works on my virtual PC and my development PC, but not my laptop.Jeremy Abhishek R wrote: I'm not sure, but in your call to CreateService, did you make sure you followed the guidelines in MSDN for specifying the service binary? That might be one thing to check for.
You should see the codes being showed there. How to convert mpp file to mpx file.
lpBinaryPathName in Pointer to a null-terminated string that contains the fully qualified path to the service binary file. If the path contains a space, it must be quoted so that it is correctly interpreted. For example, 'd: my share myservice.exe' should be specified as ' 'd: my share myservice.exe '. Is your laptop's%windir% c: windows? You can just use System32 DRIVERS.sys without giving%windir% for the ImagePath and then you don't have to deal with different install roots or directories. D - I can spell, I just can't type.Original Message- From: [email protected] mailto:[email protected] On Behalf Of Jeremy Chaney Sent: Tuesday, September 19, 2006 4:47 PM To: Windows System Software Devs Interest List Subject: Re:ntdev strange driver install problem I am using a local file and the path ('C: Windows System32 Drivers mydriver.sys') does not use spaces (backslashes are appropriately escaped). Also, the identical code loading from the same location works on my virtual PC and my development PC, but not my laptop.Jeremy Abhishek R wrote: I'm not sure, but in your call to CreateService, did you make sure you followed the guidelines in MSDN for specifying the service binary?
That might be one thing to check for. lpBinaryPathName in Pointer to a null-terminated string that contains the fully qualified path to the service binary file. If the path contains a space, it must be quoted so that it is correctly interpreted. For example, 'd: my share myservice.exe' should be specified as ' 'd: my share myservice.exe '. The path can also include arguments for an auto-start service.
For example'd: myshare myservice.exe arg1 arg2'. These arguments are passed to the service entry point (typically the main function). If you specify a path on another computer, the share must be accessible by the computer account of the local computer because this is the security context used in the remote call. However, this requirement allows any potential vulnerabilities in the remote computer to affect the local computer.
Therefore, it is best to use a local file. 'Jeremy Chaney' wrote in message news:82289@ntdev. I figured out the crashing problem- I was calling CloseHandle instead of CloseServiceHandle.
#1 is still an open issue, though. If anybody can tell me why StartService is returning ERRORFILENOTFOUND, I would be very appreciative. Thanks-Jeremy Jeremy Chaney wrote: I have been toiling for the last few months (learning and) porting my WDM driver over to WDF and have finally gotten (most) everything to work on my VirtualPC (which BTW, makes developing a driver SOOOO much easier. Reboot on the VPC is 20 times faster than on my physical test machine). I'm now trying to test on a physical machine (a Dell laptop) and am having problems. There are two separate issues (please provide feedback if you think I should have started two threads): 1) When starting my driver CreateService succeeds, but StartService fails and GetLastError returns ERRORFILENOTFOUND.
2) If the driver fails to load, my cleanup code kicks in and a) calls DeleteService, then in a loop calls OpenService, QueryServiceStatus, and CloseHandle until the service is completely shut down. The bug I'm finding, though, is that OpenService succeeds, QueryServiceStatus succeeds, and the CloseHandle crashes. The (obvious??) conclusion is that the asynchronous DeleteService call finally succeeded in deleting the service and made the handle invalid, but I'm surprised that it isn't refcounted (I'm closing the handle that OpenService just gave to me). If you only have time to lend your thoughts to one of the problems, #1 is the more important one.:) Thanks-Jeremy - Questions?
First check the Kernel Driver FAQ at To unsubscribe, visit the List Server section of OSR Online at http://www.osronline.com/page.cfm?name=ListServer. Actually, the path I printed in my message is from my logs- the actual path is generated by appending the string you suggested to the result of a call to GetWindowsDirectory. Are there any logs that the SCM writes more detailed info to? I looked the Event Viewer, but it says the same thing as my logs- the driver can't be loaded because the system cannot find the specified path. The fact that CreateService finds my driver just fine leads me to think that there is another file that is not being found. I downloaded FileMon from sys internals, but I didn't see anything in the logs that stuck out.Jeremy Doron Holan wrote: Is your laptop's%windir% c: windows? You can just use System32 DRIVERS.sys without giving%windir% for the ImagePath and then you don't have to deal with different install roots or directories.
d - I can spell, I just can't type. -Original Message- From: [email protected]. Try to check the driver configuration. Directly in the registry or using 'sc qc mydriver' command.
If you're using full path, it has to be in the form?? As Doron said, it is better to use System32 symbolic link. It is easier, you don't need to bother with actual Windows installation and for some kind of drivers (boot and maybe system) it is necessary. As for filemon, start it and then try to start your driver by hand ('net start mydriver' or 'sc start mydriver'). Best regards, Michal Vodicka UPEK, Inc. [email protected] From: [email protected]:[email protected] on behalf of Jeremy ChaneySMTP:[email protected] Reply To: Windows System Software Devs Interest List Sent: Wednesday, September 20, 2006 2:07 AM To: Windows System Software Devs Interest List Subject: Re:ntdev strange driver install problem Actually, the path I printed in my message is from my logs- the actual path is generated by appending the string you suggested to the result of. ImagePath for drivers works as following: - if not started with a backslash - then prepended by SystemRoot, which is a kernel namespace name which references 'c: windows' or such.
The ' SystemRoot system32 drivers mydriver.sys' is also valid. if absent completely - then ' SystemRoot system32 drivers ServiceKeyName.sys' is used, where ServiceKeyName is the name of the SC database key. I never use ImagePath for drivers. I name my SC database keys same name as my SYS binaries.
Maxim Shatskih, Windows DDK MVP StorageCraft Corporation [email protected] - Original Message - From: 'Doron Holan' To: 'Windows System Software Devs Interest List' Sent: Wednesday, September 20, 2006 3:53 AM Subject: RE: ntdev strange driver install problem Is your laptop's%windir% c: windows? You can just use System32 DRIVERS.sys without giving%windir% for the ImagePath and then you don't have to deal with different install roots or directories. D - I can spell, I just can't type.Original Message- From: [email protected] mailto:[email protected] On Behalf Of Jeremy Chaney Sent: Tuesday, September 19, 2006 4:47 PM To: Windows System Software Devs Interest List Subject: Re:ntdev strange driver install problem I am using a local file and the path ('C: Windows System32 Drivers mydriver.sys') does not use spaces (backslashes are appropriately escaped). Also, the identical code loading from the same location works on my virtual PC and my development PC, but not my laptop.Jeremy Abhishek R wrote: I'm not sure, but in your call to CreateService, did you make sure you followed the guidelines in MSDN for specifying the service binary? That might be one thing to check for.
lpBinaryPathName in Pointer to a null-terminated string that contains the fully qualified path to the service binary file. If the path contains a space, it must be quoted so that it is correctly interpreted. For example, 'd: my share myservice.exe' should be specified as ' 'd: my share myservice.exe '. The path can also include arguments for an auto-start service.
For example'd: myshare myservice.exe arg1 arg2'. These arguments are passed to the service entry point (typically the main function). If you specify a path on another computer, the share must be accessible by the computer account of the local computer because this is the security context used in the remote call. However, this requirement allows any potential vulnerabilities in the remote computer to affect the local computer.
Therefore, it is best to use a local file. 'Jeremy Chaney' wrote in message news:82289@ntdev. I figured out the crashing problem- I was calling CloseHandle instead of CloseServiceHandle. #1 is still an open issue, though. If anybody can tell me why StartService is returning ERRORFILENOTFOUND, I would be very appreciative. Thanks-Jeremy Jeremy Chaney wrote: I have been toiling for the last few months (learning and) porting my WDM driver over to WDF and have finally gotten (most) everything to work on my VirtualPC (which BTW, makes developing a driver SOOOO much easier. Reboot on the VPC is 20 times faster than on my physical test machine).
I'm now trying to test on a physical machine (a Dell laptop) and am having problems. There are two separate issues (please provide feedback if you think I should have started two threads): 1) When starting my driver CreateService succeeds, but StartService fails and GetLastError returns ERRORFILENOTFOUND.
2) If the driver fails to load, my cleanup code kicks in and a) calls DeleteService, then in a loop calls OpenService, QueryServiceStatus, and CloseHandle until the service is completely shut down. The bug I'm finding, though, is that OpenService succeeds, QueryServiceStatus succeeds, and the CloseHandle crashes. The (obvious??) conclusion is that the asynchronous DeleteService call finally succeeded in deleting the service and made the handle invalid, but I'm surprised that it isn't refcounted (I'm closing the handle that OpenService just gave to me). If you only have time to lend your thoughts to one of the problems, #1 is the more important one.:) Thanks-Jeremy - Questions?
First check the Kernel Driver FAQ at To unsubscribe, visit the List Server section of OSR Online at - Questions? First check the Kernel Driver FAQ at To unsubscribe, visit the List Server section of OSR Online at http://www.osronline.com/page.cfm?name=ListServer. I tried the 'sc qc mydriver' command (on the computer where CreateService/OpenService works and on the one where it doesn't), but I get the error 'The specific service does not exist as an installed service'.
My device is a software only, non-pnp device. My installation procedure is to copy my driver to the System32 Drivers directory, open the SCM, call CreateService, then StartService. If start service succeeds, then I call create file using my devices symbollic link and start sending it IOCTL commands. Is there another way to install my device, or do the sc commands just not work with my device type? Thanks, -Jeremy P.S. Note that the installed path to my driver is the same on all three of my computers and that StartService works on two of them so I'm confident the problem isn't the path (also remember that CreateService works, but StartService doesn't).
I also ran FileMon again and looked at every line generated- there are three 'NOT FOUND' statuses associated with my app, one is looking for SETUPAPI.dll in my app directory, the next line, though, successfully finds it in the Windows System32 dir. The same thing occurs with Cabinet.dll. Then there is a 'NOT FOUND' looking for a file in my app dir called 'myappname.pnf'. My process looks for it first, then the system process ('System: 4') looks for it, then both processes look for (and find) 'myappname.inf'. There are a number of other 'NOT FOUNDS' but they don't seem to be related to my app (missing desktop.ini, missing files in the 'temp' directory.) Michal Vodicka wrote: Try to check the driver configuration. Directly in the registry or using 'sc qc mydriver' command. If you're using full path, it has to be in the form??
As Doron said, it is better to use System32 symbolic link. It is easier, you don't need to bother with actual Windows installation and for some kind of drivers (boot and maybe system) it is necessary. As for filemon, start it and then try to start your driver by hand ('net start mydriver' or 'sc start mydriver').
Best regardsMichal Vodicka UPEK, Inc. [email protected],. Sc.exe commands work with any non-PnP driver. You have probably some problem with service name. Examine it in the registry directly and then try to use sc.exe to install the driver.
Use 'sc create' command and it will create correct registry entries. Then compare with you results and you'd probably find what's wrong. Best regards, Michal Vodicka UPEK, Inc. [email protected] From: [email protected]:[email protected] on behalf of Jeremy ChaneySMTP:[email protected] Reply To: Windows System Software Devs Interest List Sent: Wednesday, September 20, 2006 2:53 AM To: Windows System Software Devs Interest List Subject: Re:ntdev strange driver install problem I tried the 'sc qc mydriver' command (on the computer where CreateService/OpenService works and on the one where it doesn't), but I. - From: [email protected]:[email protected] on behalf of Maxim S. ShatskihSMTP:[email protected] Reply To: Windows System Software Devs Interest List Sent: Wednesday, September 20, 2006 2:21 AM To: Windows System Software Devs Interest List Subject: Re: ntdev strange driver install problem I never use ImagePath for drivers.
I name my SC database keys same name as my SYS binaries. ImagePath is useful for driver development.
It can point directly to the directory where the driver under development is built and you don't need to bother with updating binary in the system32 drivers directory. Just rebuild and reload driver.
Best regards, Michal Vodicka UPEK, Inc. [email protected], http://www.upek.com. It seems to me you may be getting this status (translated from an NTSTATUS value where the mapping might seem a bit quirky) from the DriverEntry call to your driver. If you make the debugger output verbose, do you even see a load message for your driver? That might give further insight into the issue of the binary 'not being found'.
CreateService will not attempt to load your driver- StartService does that. (It's the analog of KM ZwLoadDriver). Also (out on a limb, here) have you flushed everything after copying the driver? Left any hanging handles that might interfere with the loader trying to read it off the drive? Granted, that's all a bit out there looking for causes, and doesn't really match the error code, but nothing else seems to have traction, yet.
If the error code doesn't make sense, it sometimes means it doesn't mean what you thought it did. Is there another way to install my device, or do the sc commands just not work with my device type? Sure- you can use devcon to install it as a root-enumerated device from an INF (much like the wdf ramdisk sample). SC doesn't care about device type- doesn't even know about it. When you call StartService, it will load your driver if it can and call DriverEntry.
As long as you succeed that call and create at least one device object, you're good to go. I use non-pnp drivers and SCM code in the corresponding test apps in some of my KMDF testing- I routinely use the system32/drivers/func.sys naming for my imagepath, if that's any consolation. I added a KdPrint to my driver entry and on the computers where my driver starts, it shows up, but on the one where it doesn't start, I don't see the log message. Is it running on Vista? If so, KdPrint does not by default result in display in a kernel debugger. If this is your situation, see (in the WDK): ms-help://MS.WDK.v10.5600/DevTestg/hh/DevTestg/DebugFns5b4667cc-86aa-4269-891f -aff219c79f93.xml.htm Is it a checked build (of your driver)? I have forgotten on more than one occasion that KdPrint is itself a conditionally defined macro around DbgPrint.
MM [email protected] 2006-09-20 12:12 I added a KdPrint to my driver entry and on the computers where my driver starts, it shows up, but on the one where it doesn't start, I don't see the log message. What OS is running on the failing machine? Does it load on this OS on a different machine? If not, does the driver use DDI that are not supported on that OS? -Original Message- From: [email protected] mailto:[email protected] On Behalf Of Jeremy Chaney Sent: Wednesday, September 20, 2006 9:12 AM To: Windows System Software Devs Interest List Subject: Re:ntdev strange driver install problem I added a KdPrint to my driver entry and on the computers where my driver starts, it shows up, but on the one where it doesn't start, I don't see the log message.
It is a checked build running on WindowsXP (which is the same as the other working machines). Just to rule out problems with KdPrint, I added a divide by zero to DriverEntry (which blue screens the working computers) and nothing happened. I also ran a bumpbin /exports on my driver and it requires HAL.DLL, ntoskrnl.exe, and wdfldr.sys - all of which are in the system path. In response to a post from Bob- what is DDI? Thanks, -Jeremy Martin O'Brien wrote: Is it running on Vista? If so, KdPrint does not by default result in display in a kernel debugger.
If this is your situation, see (in the WDK): ms-help://MS.WDK.v10.5600/DevTestg/hh/DevTestg/DebugFns5b4667cc-86aa-4269-891f -aff219c79f93.xml.htm Is it a checked build (of your driver)? I have forgotten on more than one occasion that KdPrint is itself a conditionally defined macro around DbgPrint. I'm kicking myself for not trying this earlier, but I just tried to load the nonpnp wdf sample via SC and just like my driver, create succeeds, but start fails with the 'The system cannot find the file specified' error.Jeremy Martin O'Brien wrote: Is it running on Vista? If so, KdPrint does not by default result in display in a kernel debugger. If this is your situation, see (in the WDK): ms-help://MS.WDK.v10.5600/DevTestg/hh/DevTestg/DebugFns5b4667cc-86aa-4269-891f -aff219c79f93.xml.htm Is it a checked build (of your driver)? I have forgotten on more than one occasion that KdPrint is itself a conditionally defined macro around DbgPrint.
After the service creation succeeded, did you check the registry entry for the service to see if everything looks normal (as Michal already suggested in another posting)? Maybe also compare it with the registry entry for the service on the machine on which everything works?
That might give some clues. The registry path should be HKEYLOCALMACHINE System CurrentControlSet Services 'Jeremy Chaney' wrote in message news:82341@ntdev.
I'm kicking myself for not trying this earlier, but I just tried to load the nonpnp wdf sample via SC and just like my driver, create succeeds, but start fails with the 'The system cannot find the file specified' error. -Jeremy Martin O'Brien wrote: Is it running on Vista? If so, KdPrint does not by default result in display in a kernel debugger. If this is your situation, see (in the WDK). BTW: since the nonpnp sample doesn't work either, for the rest of this thread, I'll be using it as my test case- that eliminates the possibility that I've coded something wrong, and allows everyone full access to the source code Comparing the registry entries I see that the 'nonpnp' key has identical entries on both machines.
On the machine where the driver doesn't work, though, there is an 'enum' sub key. Deleteing it and calling 'start' causes it to be regenerated.Jeremy Abhishek R wrote: After the service creation succeeded, did you check the registry entry for the service to see if everything looks normal (as Michal already suggested in another posting)?
Maybe also compare it with the registry entry for the service on the machine on which everything works? That might give some clues. The registry path should be HKEYLOCALMACHINE System CurrentControlSet Services 'Jeremy Chaney' wrote in message.
This is the KMDF nonpnp sample in the WDK, right? If so, then a quick look at the sample shows that they have included an application to perform the install and the application has some KMDF-specific installation code in addition to just CreateService and StartService. You probably want to try using the application to perform the install. 'Jeremy Chaney' wrote in message news:82356@ntdev. BTW: since the nonpnp sample doesn't work either, for the rest of this thread, I'll be using it as my test case- that eliminates the possibility that I've coded something wrong, and allows everyone full access to the source code Comparing the registry entries I see that the 'nonpnp' key has identical entries on both machines. On the machine where the driver doesn't workthough, there is an 'enum' sub key.
Deleteing it and calling 'start' causes it to be regenerated. Hmmm, before DriverEntry gets called, there is FxDriverEntry (part of the KMDF stub code in your driver). Did you install KMDF on this system before you tried to start these drivers?
There is some coinstaller code that needs to be invoked, IIRC, before you can just load a non-Pnp driver. More specifically, can you net start / stop wdf01000?
Original Title WIndows 10 Driver Problem - Driver won't load, but works in other PC's with WIndows 10 - Error messages don't help I have a new PC that uses Windows 10. My scanner, a Canon 4400f, is not configured correctly as indicated in the Device Manager. I have tried every option that I know of and can find on the internet. Hopefully someone can help me here. Steps / Problems 1.
The device manager shows that the scanner is not configured and has an exclamation point on it. If I go into Properties, it says: The drivers for this device are not installed. (Code 28) There is no driver selected for the device information set or element. To find a driver for this device, click Update Driver. If I try to update the driver (both automatically and manually), it says: Windows encountered a problem installing the driver software for your device Windows found driver software for your device but encountered an error while attempting to install it. CanoScan 4400f There is no driver selected for the device information set or element. I have tried this on another PC with Windows 10 and everything worked, so there is something different on my new PC.
But the error doesn't give much info to diagnose further. I have tried restarting where Windows doesn't check for being digitally signed.
The same error occurs. I get the following in the event log: Driver Management concluded the process to install driver NULL Driver for Device Instance ID USB VID04A9&PID2228 5&29057CD7&0&7 with the following status: 0x0. I am not sure what else to do. I have downloaded drivers from Canon, I have installed and uninstalled 100 times, I have tried automatic and manual install. I appreciate any help that anyone can give. Ok, I broke and contacted Microsoft support.
They tried the basic things and then blamed Dell, Canon, me, etc. This is not a Windows issue even though the same device and driver works with other Windows 10 machines. After that that I decided, to reset Windows 10 back to original.
I am not sure if it reinstalls or what. After that, Windows stopped giving the cryptic error message and installed the driver right away. Everything worked. So, for all of the people that have had the issue where Windows fails to load a driver that it found and gives the error message that tells nothing, try reverting Windows back to original.
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